Enterprise-grade support and services designed to protect your investment

Keep your operation running smoothly with VIVE Business Warranty & Services (BWS). The package includes a two-year limited commercial-use warranty, support, and services. Features like next business-day email response and expedited product repair or replacement minimize downtime.

Premium Service
Expedited Return and Replacement
Two-year Commercial Warranty
Access to VIVE Business+

BWS Activation

Registration and activation required for use. Start by creating a VIVE Business account. Activation must be completed within 90 days of the hardware purchase. A service request cannot be submitted until a business account is created and registered.

VIVE XR Elite Business Edition devices are pre-registered. BWS activation and device registration are required for VIVE Focus Vision Business Edition.

Commercial use only.** Subject to Terms & Conditions.

How to activate ›

*Purchase and activation of a two (2)-year, or three (3)-year Business Warranty Services (“BWS”) account is required for commercial use of any VIVE head-mounted device (“HMD”), including related accessories. Non-commercial-use owners of VIVE HMDs may convert to commercial-use within ninety (90) days of original purchase of a non-commercial HMD.

To activate a BWS account, or to upgrade from a two (2)-year plan to a three (3)-year plan, you must register your account details, accept the VIVE Business Terms and Conditions ,and pay the applicable commercial-use fee (initial purchase of VIVE Business Edition includes a two (2)-year BWS account; activation required). Support services are not available until you register and activate your BWS account.

VIVE Focus Series

VIVE Business Warranty & Services for Focus Vision 2-Year Limited Commercial-Use Warranty